Right of withdrawal

return

General return conditions:

  • Returns are only possible for unopened and unused items.
  • Opened or used food cannot be returned for hygiene reasons.

Exceptions:

  • Items purchased on sale and with a short best-before date (BBD) cannot be returned.
  • Items damaged (e.g. during shipping) may be returned. Please contact our customer service immediately if you have received a damaged item.

Return costs:

  • The cost of returning items is the responsibility of the customer, unless the return is due to damage to the item.

Return procedure:

  • Please contact our customer service within 14 days of receiving the goods to initiate a return.
  • Returns without prior contact with our customer service cannot be accepted.

Refunds:

  • After receipt and inspection of the returned items, the purchase price will be refunded to the original method of payment.
  • Customer service may also offer a refund in the form of credit. This credit can then be redeemed on your next order.
  • Please note that the refund may take a few days, depending on your bank or payment service provider.

Any questions? Visit our help section or contact our customer service contact@utoppa.com

right of withdrawal

You have the right to cancel the contract concluded with us within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods (or the last goods, partial shipment or piece in the case of a contract for several goods of a single order or the delivery of one good in several partial shipments or pieces).
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement. You can use the model withdrawal form shown below, but this is not mandatory.

sample cancellation form

“I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods: … (please specify the goods that are to be covered by the revocation)


Order number:… (please enter the order number of the goods here if you have received one from us)


Ordered on: … / received on: … (please enter the dates on which you ordered and received the goods)


Name: … (please enter your full name here) Address: … (please enter your full address here)


Date: … (please enter the date of revocation here)” (*) Delete as appropriate


Please send your revocation by post to:

utoppa GmbH Industriestraße 65366 Geisenheim Germany 

or electronically to: contact@utoppa.com

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

consequences of revocation

If you cancel this contract, we will refund all payments we have received from you for the goods purchased, including delivery costs (with the exception of additional costs when choosing a delivery method other than the cheapest standard delivery offered by us ), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

The deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Exclusion / expiry of the right of withdrawal:
According to Section 312g Paragraph 2 of the German Civil Code (BGB), a right of withdrawal does not exist, among other things, for contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, and it expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.